Comprehensive Warranty Policy
We provide comprehensive warranty service to ensure that the products you purchase are backed by reliable support for a certain period of time. Our products are designed to offer excellent quality and reliability under normal usage conditions.
Warranty Duration:
- New Equipment: 12-month warranty
- Used/Refurbished Equipment: 6-month warranty
WARRANTY EXCLUSIONS
The warranty does not cover:
- Failure to follow the specifications and recommendations outlined in this description during installation.
- Damage resulting from abuse, neglect, improper use, or unauthorized modifications to the equipment's structure.
- Defects caused by transportation or handling, including scratches, dents, or damages due to natural disasters.
- Failures due to power supply issues at the installation site.
- Presence of moisture or exposure to materials that may be harmful to the electronic system.
- Unauthorized repair attempts, including the removal or replacement of system components and circuit boards.
- Malfunctions caused by electrical noise or interference from other equipment.
- Defects due to inadequate grounding of the machine and/or the equipment itself.
- Failures caused by insufficient ventilation and/or exposure to high temperatures.
- Damage resulting from excessive mechanical vibrations from the machine.
- Defects traced back to issues with the machine to which the equipment is connected.
- Failures due to operation with altered electrical currents, excessive loads, or speeds beyond the manufacturer's specifications.
- Storage of equipment in unsuitable environments for electronic products.
It is essential to strictly adhere to these guidelines to maintain the integrity of the equipment and ensure the highest quality standards. By following these conditions, we can collectively work towards excellence in the products and services we offer.